At Good Gumnuts Festival, your privacy is paramount. We are committed to handling your personal information responsibly and transparently, in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988.

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COLLECTION OF PERSONAL INFORMATION

We collect personal information that is necessary for our functions and activities. This may include:

• Identity Information: Name, date of birth, and contact details.

• Transaction Information: Details of ticket purchases and event attendance.

• Technical Information: IP addresses, browser types, and browsing behavior on our websites.

• Sensitive Information: Health or accessibility requirements, only with your consent.

 

We collect this information through:

• Our website and ticketing platforms.

• Email and phone communications.

• Social media interactions.

• On-site interactions at our events.

​USE OF PERSONAL INFORMATION

Your personal information is used to:

• Process ticket purchases and manage event attendance.

• Communicate with you about event details and updates.

• Provide customer support and respond to inquiries.

• Conduct marketing activities.

• Comply with legal obligations.

​DISCLOSURE OF PERSONAL INFORMATION

We may disclose your personal information to:

• Service providers assisting with event operations, ticketing, and marketing.

• Government agencies, as required by law.

• Event partners and sponsors.

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DATA SECURITY

We implement appropriate security measures to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. These measures include:

• Secure servers and encryption protocols.

• Access controls and authentication procedures.

• Regular security assessments and updates.

​ACCESS AND CORRECTION

You have the right to access the personal information we hold about you and to request corrections if necessary. To do so, please contact us at:

• Email: info@goodgumnutsfestival.com

We will respond to your request within a reasonable timeframe.
 

COMPLAINTS

If you believe we have breached your privacy rights, you can lodge a complaint by contacting us at the email above. We will investigate your complaint and respond promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

• Website: https://www.oaic.gov.auoaic.gov.au+13oaic.gov.au+13oaic.gov.au+13

• Phone: 1300 363 992

​CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website.

Last updated: 25 August 2025